Program cracks and serial numbers. Software Best Practice 3 ESSI Practitioners' Reports Springer Berlin Heidelberg New York ~arcelona Hang ng ond don Milan Paris Tokyo Michael Haug Eric W. Olsen Gilles Vallet Olivier Bdcart ( E ~ s. ) Software Management Approaches: Project Management, Estimation, and Life Cycle Support Software Best Practice 3 With 30 Figures and 14 Tables Springer Editors: Michael Haug Eric W. Olsen HIGHWARE GmbH WinzererstraBe 46 80797 Munchen, Germany Gilles Vallet Olivier Becart Editions HIGHWARE s.a.r.1. 43, rue Richer 75009 Paris, France ISBN 3-540-41786-9 Springer-Verlag Berlin Heidelberg New York Library of Congress Cataloging-in-Publication Data Software best practice.

Includes bihliographical references and index. S o h a r e quality approaches: testiog,verification, and validation 1 M. Consolini, eds. Managing the change: software configuration and change management I M. [et al.],eds. Software management approaches: project management, estimation, and life cycle support I M.

Let al.1, eds. Software process improvement: metric~,measurement, and process modelling I M. Bergman, eds. 1) -- ISBN (v. 2) --ISBN (v.3) -ISBN (v. Software engineering.I.Haug, Michael, 1951QA76.758.S6445 2001 005.1--dcZI This work is subject to copyright All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation,reprinting, reuse of illustrations, recitation, broadcasting, reproduction on m i c r o f h or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German copyright law of September 9,1965,in its currentversion,and permission for use must always be obtained from Springer-Verlag.

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Violations are liable for prosecution under the German Copyright Law. Springer-Verlag Berlin Heidelberg New York, a member of BertelsmannSpringer Science + Business Media GmbH http:llwww.springecde @ Springer-VerlagBerlin Heidelberg 2001 Printed in Germany The use of general descriptive names,trademarks, etc. In this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.

Cover design: design &production GmbH, Heidelberg Typesetting: Camera-ready by editors Printed on acid-free paper SPIN: 108142 GF - 543210 Foreword C. Amting Directorate General Information Society, European Commission, Brussels Under the 4' Framework of European Research, the European Systems and Software Initiative (ESSI) was part of the ESPRIT Programme. This initiative funded more than 470 projects in the area of software and system process improvements. The majority of these projects were process improvement experiments carrying out and taking up new development processes, methods and technology within the software development process of a company. In addition, nodes (centres of expertise), European networks (organisations managing local activities), training and dissemination actions complemented the process improvement experiments. ESSI aimed at improving the software development capabilities of European enterprises.

It focused on best practice and helped European companies to develop world class skills and associated technologies to build the increasingly complex and varied systems needed to compete in the marketplace. The dissemination activities were designed to build a forum, at European level, to exchange information and knowledge gained within process improvement experiments. Their major objective was to spread the message and the results of experiments to a wider audience, through a variety of different channels. The European Experience Exchange (EUREX) project has been one of these dissemination activities within the European Systems and Software 1nitiative.EUREX has collected the results of practitioner reports from numerous workshops in Europe and presents, in this series of books, the results of Best Practice achievements in European Companies over the last few years.

EUREX assessed, classified and categorised the outcome of process improvement experiments. The theme based books will present the results of the particular problem areas. These reports are designed to help other companies facing software process improvement problems. The results of the various projects collected in these books should encourage many companies facing similar problems to start some improvements on their own. Within the Information Society Technology (IST) programme under the' 5 Framework of European Research, new take up and best practices activities will be launched in various Key Actions to encourage the companies in improving their business areas. Haug HIGHWARE, Munich In 1993, I was invited by Rainer Zimmermann and David Talbot to participate in the industrial consultation group for the then-new ESSI initiative.